FAQ

Delivery time for areas around Cilacap is usually 1-2 business days. We guarantee on-time delivery as agreed.

Yes, we accept deliveries outside Cilacap city with additional fees based on the destination. Please contact us for more information.

You can track your package status through our official website or by contacting our customer service. We provide a tracking number for every shipment.

Yes, shipping fees for heavy items are calculated based on weight and volume. We will provide a cost estimate before you confirm the shipment.

If your package is damaged or lost, please contact us immediately and provide proof of damage. We will promptly address the issue and provide compensation according to our company policy.

Yes, we serve deliveries outside the island using trusted logistics partners. Costs and delivery times will be adjusted according to the destination.